Customer Success Manager
Salary $130,000 - $140,000 per year + + bonus + equity
Location Philadelphia, PA, USA
Consultant Charles Randles
JobRef 121662/0012019-08-26 2019-10-25 pharmaceuticals permanent US Philadelphia Pennsylvania USD 130000 140000 140000 YEAR Robert Walters https://www.robertwalters-usa.com https://www.robertwalters-usa.com/content/dam/robert-walters/global/images/logos/web-logos/square-logo.png
The company is a leading tech company in the life sciences space providing an AI Machine Learning product to major Pharma and BioTech companies.
The Customer Success Manager will be ultimately responsible for the Pharma or BioTech's client experience once they are brought on to the company. This will encompass initial on boarding of clients, client origination, consultancy work, and leading the day to day experience from both internally and externally.
- Act as a champion of the product to the Pharma and BioTech clients - ensuring best practices are being undertaken and they are using the product to it's full effect.
- Provide feedback and improvement recommendations related to the product offering and suitability to internal teams.
Desired skills / experience:
- 6 - 10 years client facing / account management experience in the Pharma / Life Sciences space.
- Comfortable with large sets of data
- Experience with Salesforce, Tableau and Viva